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Intensive Care Case Manager

Company: Coalition to Abolish Slavery & Trafficking (CAST)
Date Posted: January 9, 2018


This position directly reports to the Youth Program Manager and is in the Empowerment Programs Department.  The Intensive Care Case Manager provides intensive case management, client support, and crisis intervention to survivors of human trafficking and modern day slavery.  The Intensive Care Case Manager will provide services for domestic and foreign national victims of human trafficking, and will serve minors, transition-age youth (TAY), and adults. 

This position requires thorough knowledge and understanding of a human rights, strengths-based approach in serving clients and ability to employ key social work values, including client empowerment, professional boundaries, and self- care. He/she should also possess client management expertise, independent decision-making ability, and excellent interpersonal and team-building skills.  This position requires field work and travel throughout Los Angeles County, develop and work with partners and to provide services to trafficking survivors in the Los Angeles region. The Intensive Care Case Manager also participates on a rotational basis in covering CAST’s 24-hour Hotline and Emergency Response. 


Case Management: Provide survivor-driven, client-centered timely and professional case management for domestic and foreign national victims of human trafficking.

  • Provide initial screening and assessment of new referrals;
  • Provide follow-up intensive care with minor/TAY referrals to maintain engagement following initial emergency response;
  • Manage initial intake for new clients, including initial safety and service planning;
  • Provide on-call 24-7 support to intensive care clients for first 90 days; For non-intensive care clients, provide crisis intervention and supportive counseling as needed;
  • Provide ongoing  service planning with clients and maintain written records of all service plans and achievements;
  • Assist client to coordinate, health, mental health, legal, employment, education, criminal/civil case, DPSS appointments, additional needs that are assessed, and accompany/drive clients as needed.;
  • Assess the need for and distribute emergency funds and resources to clients;
  • Complete outcome measures and evaluations; 
  • Manage case files and provide detailed progress notes in hard copy files and in database on a daily basis; and
  • Update holistic client assessments at least quarterly, including in hard copy client files and database.

Client Advocacy and Community Outreach: Ensure that client rights and needs are protected at local service delivery level and by service providers.

  • Identify barriers to services and advocate for higher quality of services with external service organizations;
  • Ensure protection of identify and confidentiality in line with survivor’s safety, needs and preferences; and
  • Advocate for culturally and linguistically appropriate services for clients; and
  • Participate in outreach, including development and delivery of technical assistance and training to community and faith-based organizations, government, and law enforcement officials, and others.

Emergency Response/Crisis Intervention:  As support for the Emergency Response team, provide 24-hour response to human trafficking reports from the community and law enforcement.

  • Serve as support for the Emergency Response team on breaking cases of human trafficking, including prompt in-person field response as needed (within safety guidelines);
  • Provide emergency response for calls from the CAST hotline during required shifts (up to 3 days/month)
  • Work with first responder specialists and other NGOs and law enforcement to mobilize first responder team to ensure prompt and sensitive care for newly identified survivors; and
  • Perform client intake, screen new referrals, triage needs, create initial action plans, and coordinate with client, CAST staff, and partners to address emergency needs.

Other Duties: Perform other duties in line with Empowerment Program and/or CAST goals, as identified and assigned by the Emergency Response Program Manager and/or the Director of Empowerment Programs.


  1. B.S.W. or BA in social work or related field required.  M.S.W. or MA preferred.
  2. Bilingual preferred (Spanish, Korean, Chinese-Mandarin/Cantonese, Arabic, Indonesian, Tagalog, Khmer, or other languages)
  3. Demonstrated sensitivity to and knowledge of issues involved in working with diverse populations and/or with individuals who have limited English proficiency.
  4. Demonstrated experience (minimum two years) in case management and/or providing direct services to clients, preferably in a community-based organization.
  5. In depth knowledge of issues related to providing services to survivors of human trafficking, human rights and violence against women, including knowledge of the service delivery system in Los Angeles and the regulations governing public and private benefits as well as federal benefits available to trafficking survivors.
  6. Ability to maintain a positive, cooperative, and professional demeanor with clients, partner organizations, volunteers/interns, staff/board, donors, consultants, and members of the public.
  7. Excellent oral and written communication skills. 
  8. Must be organized, flexible, detail-oriented, and multi-tasking. 
  9. Must be a self-starter, able to work in a team environment and manage time effectively.
  10. Have a car, insurance and a valid driver’s license.


Cast offers a generous benefit package; medical, life, disability, paid sick/vacation time, professional development opportunities, and a 403(b) plan. All benefits are 100% company paid for employee, and 80% paid for dependents. We also offer an employee assistance program, and a SEP IRA retirement at 3% non-matching contribution. Additionally, we offer you an opportunity to work with a team of committed individuals in an innovative culture that values its employees, where you are supported and given every chance to succeed.

Please email cover letter, resume, and writing sample to You can also visit to apply for this position. Due to the high volume of resumes received only qualified candidates will be contacted.  NO PHONE CALLS PLEASE.

CAST is an equal opportunity employer. Selection will be based solely on merit and will be without discrimination because of age, race, sex, religion, national origin, marital status, sexual orientation, or disability.